Legal
Veldora Digital Privacy Policy
Last updated: August 2026
Veldora Digital (“Veldora”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly, securely and transparently.
Contents
This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, and the choices available to you.
This Policy should be read together with Veldora Digital's Terms & Conditions.
1. Who This Policy Applies To
This Privacy Policy applies to personal information processed through:
- the Veldora Digital website
- quotation requests
- callback requests
- WhatsApp enquiries
- Veldora Care enquiries and subscriptions
- website-development projects
- support and change requests
- client communications
- related Veldora Digital services
2. Personal Information We May Collect
Depending on how you interact with Veldora, we may collect information such as:
- your name
- business name
- email address
- telephone number
- WhatsApp contact information
- website address
- package or service interests
- preferred contact method
- preferred callback time
- project requirements
- messages and enquiries
- quotation information
- invoicing and transaction-related information
- information supplied during a website project
- support or website-change requests
- records of your communications with Veldora
We aim to collect only information reasonably necessary for the purpose for which it is required.
3. Why We Process Personal Information
We may process personal information for purposes including:
- responding to enquiries
- preparing quotations
- arranging callbacks
- communicating through WhatsApp
- evaluating project requirements
- delivering website design and development services
- managing client projects
- providing Veldora Care
- processing website update requests
- managing hosting and maintenance services
- administering payments and invoices
- maintaining business and transaction records
- providing customer support
- protecting our systems and services
- complying with applicable legal obligations
We do not intentionally use personal information for purposes unrelated to the reason it was collected without an appropriate lawful basis.
4. Quote and Callback Forms
When you submit a Request a Quote or Request a Callback form, the information you provide may include:
- name
- business name
- email address
- phone number
- package interest
- preferred contact method
- callback preference
- project description or message
This information is used to respond to your enquiry and assess how Veldora may assist you.
5. WhatsApp Communications
If you contact Veldora through WhatsApp, your message and contact details may be processed for:
- responding to your enquiry
- discussing project requirements
- providing customer support
- arranging a telephone callback
- communicating about an existing project or Veldora Care service
Veldora primarily provides WhatsApp support via messaging.
WhatsApp calls are not guaranteed to be accepted and calls may be arranged separately where appropriate.
Your use of WhatsApp is also subject to WhatsApp's own privacy practices and terms.
6. Google Services and Lead Management
Veldora may use Google services, including Google Sheets or similar tools, to securely organise and manage enquiries, quote requests, callback requests and client information.
Information submitted through Veldora forms may therefore be stored or processed using third-party infrastructure provided by Google.
Veldora remains responsible for using such services appropriately within the scope of our obligations.
7. Hosting and Other Service Providers
Veldora may use trusted third-party providers where reasonably necessary to operate the business or deliver services.
These may include providers of:
- website hosting
- domain registration
- cloud infrastructure
- document storage
- analytics
- payment services
- communications
- accounting or invoicing
- technical support tools
Such providers may process information only where reasonably required for the relevant service and may be subject to their own legal and privacy obligations.
8. Payment Information
Where Veldora introduces online payments, payment transactions may be handled through a third-party payment provider.
Veldora should not intentionally store full payment-card details on its own website unless explicitly required and appropriate safeguards are in place.
The applicable payment provider's terms and privacy practices may also apply.
9. Lawful Processing
Veldora processes personal information only where there is an appropriate basis for doing so.
Depending on the circumstances, this may include processing necessary to:
- respond to a request from you
- prepare or perform an agreement
- comply with legal obligations
- pursue legitimate business activities in a manner consistent with applicable law
- process information with your consent where consent is required
10. Direct Marketing
Veldora will not treat a quotation or callback request as unlimited permission to send unrelated marketing communications.
Where electronic marketing consent is required, Veldora will seek or rely on an appropriate lawful basis before sending such communications.
Where applicable, marketing communications should provide a reasonable way to opt out.
12. How Long We Keep Information
Veldora keeps personal information only for as long as reasonably necessary for:
- the purpose for which it was collected
- managing an enquiry or project
- providing ongoing services
- maintaining legitimate business records
- complying with applicable legal or accounting obligations
- resolving disputes
- protecting legal rights
Information that is no longer reasonably required should be securely deleted, anonymised, or otherwise disposed of where appropriate.
13. Security
Veldora takes reasonable technical and organisational measures designed to protect personal information against:
- loss
- unauthorised access
- misuse
- alteration
- disclosure
- destruction
These measures may include appropriate account security, restricted access, strong passwords, authentication controls, secure hosting practices and reputable third-party services.
No internet-based system can be guaranteed to be completely secure.
14. Security Incidents
If Veldora becomes aware of a security compromise involving personal information, it will take reasonable steps to investigate, contain and address the incident and will follow applicable notification requirements.
15. Access to Personal Information
You may request confirmation of whether Veldora holds personal information relating to you and may request access to that information, subject to applicable law.
Veldora may need to verify your identity before releasing personal information.
16. Correction of Personal Information
You may ask Veldora to correct or update personal information that is inaccurate, incomplete, misleading or outdated.
17. Deletion or Objection Requests
Where applicable, you may request deletion of personal information or object to certain processing.
Some information may nevertheless need to be retained where required by law, contractual requirements, legitimate record-keeping obligations, or the establishment, exercise or defence of legal rights.
18. Withdrawal of Consent
Where processing relies specifically on your consent, you may withdraw that consent where permitted.
Withdrawal does not necessarily affect processing that occurred lawfully before withdrawal.
19. Children's Personal Information
Veldora's services are intended primarily for businesses and adult business representatives.
Veldora does not intentionally seek to collect personal information from children through its standard quotation and business enquiry processes.
20. International Processing
Some third-party technology providers used by Veldora may store or process information outside South Africa.
Where international processing occurs, Veldora will aim to use reputable providers and handle information in accordance with applicable data-protection requirements.
22. Client Website Information
During a website project, clients may provide information relating to their own business, staff, customers, products or operations.
The Client remains responsible for ensuring that information supplied to Veldora may lawfully be provided and used for the relevant project.
Where Veldora processes personal information solely on behalf of a Client, additional obligations or arrangements may apply depending on the nature of the project.
23. Veldora Care
Information collected in connection with Veldora Care may be used to:
- administer the service
- maintain and support websites
- manage hosting
- respond to support requests
- process website changes
- communicate about renewals, billing or service matters
Care-client information is not automatically used for unrelated purposes.
24. Changes to This Privacy Policy
Veldora may update this Privacy Policy where necessary to reflect:
- changes to our services
- new systems or providers
- changes in business practices
- changes in applicable law
The updated version will display a revised “Last updated” date.
25. Your Rights
Subject to applicable law, you may have rights relating to:
- access to your personal information
- correction of inaccurate information
- deletion in appropriate circumstances
- objection to certain processing
- withdrawal of consent where relevant
- lodging a complaint regarding the processing of personal information
26. Complaints
If you have concerns about how Veldora processes your personal information, you should first contact Veldora so that the matter can be reviewed.
You also have the right to lodge a complaint with the Information Regulator of South Africa where you believe your personal information has been processed contrary to applicable privacy law.
27. Contacting Veldora
Privacy-related questions or requests may be submitted through the contact methods published on the Veldora Digital website.
Once Veldora establishes a dedicated privacy or support email address, that address should be published here.
By using Veldora Digital's website or voluntarily submitting information through our forms or communication channels, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to applicable law.