Veldora Digital Terms & Conditions

1. Quotations and Project Scope

Every project is governed by the written quotation or package selected by the Client.

The quotation will define the agreed:

• package or service
• project scope
• number of pages
• included features
• price
• included revision rounds
• estimated delivery timeframe
• any additional agreed services

Work not expressly included in the quotation or package is considered out of scope and may be quoted separately.

Examples include:

• additional pages
• substantial redesigns
• additional revision rounds
• new functionality
• booking systems
• e-commerce functionality
• payment integrations
• CRM integrations
• third-party APIs
• custom databases
• extensive copywriting
• significant image editing
• ongoing content management

Veldora will advise the Client before undertaking chargeable out-of-scope work.

2. Pricing

Current website package pricing is advertised as “from” pricing.

Final pricing may vary depending on the Client's specific requirements.

Any work outside the agreed project scope will require either:

• a revised quotation; or
• written approval of an additional charge.

No additional chargeable work will intentionally be undertaken without the Client's approval.

3. Deposit and Commencement of Work

Unless otherwise agreed in writing, website projects require:

50% deposit before work begins

50% final payment before launch or handover

A project will only be scheduled and commenced once:

1. the required deposit has cleared; and
2. Veldora has received sufficient information and content to begin the project.

The deposit secures development capacity and contributes toward project preparation, design, development time and other costs incurred in commencing the project.

4. Cancellation After a Deposit Has Been Paid

If the Client cancels a project after accepting the quotation or paying a deposit, Veldora may deduct or retain a reasonable amount relating to:

• work already completed
• time reasonably reserved for the project
• design or development already performed
• administration undertaken
• third-party costs already incurred
• other reasonable losses directly associated with the cancellation

Any balance that is lawfully due back to the Client will be refunded where applicable.

Nothing in these Terms is intended to remove or restrict any statutory consumer right that cannot lawfully be excluded.

5. Client Delays and Required Content

The Client is responsible for supplying all information reasonably required to complete the project, including where applicable:

• logos
• branding
• business information
• service descriptions
• product information
• photographs
• contact details
• legal wording
• pricing
• access credentials
• approvals
• other requested content

Quoted or advertised delivery periods assume that this information is supplied promptly.

If the Client delays supplying content, approvals or feedback, Veldora may pause the project and adjust the expected completion date accordingly.

Veldora is not responsible for missed timelines caused by Client delays.

6. Estimated Delivery Times

Any stated turnaround or delivery time is an estimate unless expressly confirmed otherwise in writing.

Project timelines begin once:

• the required deposit has been received; and
• the required project information has been supplied.

Veldora will make reasonable efforts to meet agreed timelines but is not responsible for delays caused by:

• delayed Client responses
• unavailable third-party services
• hosting outages
• domain-provider delays
• circumstances outside Veldora's reasonable control
• material changes to the agreed scope

7. Revisions

Unless otherwise stated in the quotation:

Starter Includes 1 revision round

Business Includes 2 revision rounds

Premium Includes 3 revision rounds

A revision round means one consolidated set of reasonable amendments submitted by the Client.

Multiple separate messages, repeated change requests, or new requirements submitted after a revision round may constitute an additional revision round.

Additional revisions may be quoted separately.

A revision is intended to refine agreed work. It does not include a complete redesign or material change to the original project brief.

8. Approval and Final Payment

Once the website is substantially complete, the Client will be given an opportunity to review the work.

The remaining project balance must be paid before:

• final production launch
• transfer or handover of the completed website
• release of production credentials where applicable
• final transfer of Client-specific deliverables

Veldora may withhold final launch or handover until all outstanding amounts have been paid.

9. Intellectual Property and Ownership

Once all amounts relating to the project have been paid in full, the Client receives the agreed rights to the final website content and design work created specifically for that Client.

Veldora retains ownership of:

• reusable development methods
• internal tools
• generic components
• frameworks
• libraries
• templates
• development techniques
• reusable code not uniquely created for the Client

Third-party software, fonts, plugins, services, libraries or assets remain subject to their respective licence terms.

The Client does not obtain ownership of third-party intellectual property merely because it is incorporated into the website.

10. Client-Supplied Content and Intellectual Property

The Client confirms that they have the necessary rights, licences or permission to provide and use any content supplied to Veldora.

This includes:

• logos
• photographs
• videos
• written content
• trademarks
• product images
• graphics
• other media

Veldora is entitled to rely on the Client's confirmation that supplied material may lawfully be used.

The Client remains responsible for claims arising from material they supplied without the required rights or permission.

11. Portfolio Use

Unless otherwise agreed in writing, Veldora may display completed work for promotional purposes, including:

• Veldora's website
• portfolio
• proposals
• social media
• sales demonstrations

A Client may request in writing that their completed website not be publicly displayed in Veldora's portfolio.

12. Third-Party Services

Websites may rely on third-party providers such as:

• hosting companies
• domain registrars
• email providers
• payment providers
• analytics services
• APIs
• social platforms
• mapping services
• software libraries

Veldora cannot guarantee the continuous availability or operation of third-party services outside its control.

Changes, outages, discontinued services or policy changes made by third-party providers may require additional work, which may be quoted separately.

13. Veldora Care

Veldora Care is an optional ongoing website-care service.

Unless otherwise stated, Veldora Care may include:

• managed website hosting
• routine website maintenance
• website monitoring
• backups
• reasonable content updates
• support for minor website changes
• priority handling of support requests

Veldora Care does not include the creation of a new website.

14. Reasonable Content Updates Under Veldora Care

Routine updates may include reasonable minor changes to existing website content, such as:

• replacing supplied photographs
• updating business contact details
• replacing an existing logo
• modifying existing text
• updating existing prices
• small service-description changes

Veldora Care does not automatically include:

• new pages
• full redesigns
• major layout changes
• significant new functionality
• e-commerce development
• booking systems
• custom integrations
• databases
• extensive copywriting
• substantial content uploads

These requests may be quoted separately.

15. Included Veldora Care Period

Website packages may include a complimentary Veldora Care period.

Current standard included periods are:

• Starter — 1 month
• Business — 3 months
• Premium — 6 months

Promotional offers may extend these periods.

The Client is not automatically obligated to continue Veldora Care after the complimentary period unless they actively choose to subscribe.

Before paid Care begins, the applicable monthly price and terms should be clearly communicated.

16. Veldora Care Fees

Veldora Care is currently offered from R399 per month, unless otherwise quoted.

The actual fee may differ where a website requires substantially more hosting resources, maintenance, support or specialist functionality.

No monthly Care subscription includes unlimited development work.

17. Veldora Care Cancellation

Unless a separate fixed-term agreement is expressly entered into, Veldora Care is intended to operate on a month-to-month basis.

Clients may request cancellation in writing.

Where applicable, cancellation will be handled in accordance with South African consumer law and any amounts legitimately due for services already supplied remain payable.

Upon termination, Veldora will advise the Client of any reasonable actions required concerning hosting, migration or website transfer.

18. Hosting

Where Veldora manages hosting as part of Veldora Care, Veldora will take reasonable steps to maintain the hosting environment.

However, Veldora does not guarantee 100% uninterrupted availability.

Hosting may depend on third-party infrastructure outside Veldora's direct control.

Veldora is not responsible for interruptions caused solely by third-party infrastructure providers where reasonable steps have been taken to address the issue.

19. Suspension for Non-Payment

If an invoice remains overdue, Veldora may, after reasonable notice:

• pause ongoing development
• suspend non-essential support
• suspend Veldora Care services
• withhold launch or handover

Veldora will not intentionally delete a Client's website immediately because of a missed payment.

Reasonable notice and an opportunity to resolve the outstanding amount will ordinarily be provided.

20. Website Change Requests

Clients may request future website modifications through Veldora's available support channels.

Where the request:

• falls within Veldora Care, it may be completed under the Care service;
• exceeds the Care scope, Veldora may provide an additional quotation;
• comes from a Client without Veldora Care, it will ordinarily be quoted separately.

Veldora may assess the scope and estimated effort before accepting a change request.

21. Communication

Veldora may communicate with Clients through:

• email
• WhatsApp messaging
• online forms
• telephone callbacks
• other agreed electronic channels

WhatsApp support is provided primarily via messaging.

WhatsApp calls are not guaranteed to be accepted.

Telephone discussions may be arranged separately where required.

22. Response Times

Veldora aims to respond to quote and callback requests within 1–2 business days.

This is a service target and not a guaranteed response time.

Urgent requests should be identified clearly.

23. Personal Information

Veldora may collect personal information necessary to:

• respond to enquiries
• prepare quotations
• communicate with Clients
• manage projects
• provide support
• administer Care services
• process transactions
• maintain lawful business records

Personal information will be handled in accordance with applicable South African privacy law.

Further details should be contained in Veldora Digital's Privacy Policy.

24. Security

Veldora will take reasonable measures to protect websites and Client information within the scope of services provided.

No internet-connected service can be guaranteed to be completely secure.

Clients are responsible for protecting credentials provided to them and should notify Veldora promptly if they suspect unauthorised access.

25. Liability

To the fullest extent permitted by applicable law, Veldora will not be liable for indirect, incidental or consequential losses arising solely from circumstances outside its reasonable control.

This may include losses resulting from:

• third-party service outages
• domain-provider failure
• unauthorised Client-side changes
• Client-supplied content
• compromised Client credentials
• third-party platform changes

Nothing in these Terms excludes liability that may not lawfully be excluded.

26. Electronic Acceptance

The Client may accept these Terms electronically.

Electronic acceptance may include:

• selecting an acceptance checkbox
• accepting a quotation electronically
• confirming acceptance by email
• paying the required project deposit
• otherwise clearly instructing Veldora to commence the agreed work

Veldora may retain electronic records showing the date and method of acceptance.

27. Changes to These Terms

Veldora may update these Terms from time to time.

Changes will not retrospectively alter an already accepted project agreement unless required by law or mutually agreed.

The version applicable to a project will ordinarily be the version supplied or made available when the project was accepted.

28. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Nothing contained in these Terms limits a consumer right that may not lawfully be limited or excluded.

29. Contact

Questions regarding these Terms may be submitted through the contact methods published on the Veldora Digital website.